ITS contracts with RICOH's maintenance service to keep the campus fleet of RICOH multi-function printers (MFPs) fully functional and operational.

Anyone with a Wesleyan email address can sign up at myricoh.com to order supplies or request hardware repairs. A RICOH Equipment ID of the MFP is required to link the account to Wesleyan.

ITS is the first point of contact for general inquiries. Please submit a ServiceNow request for help or clarification on support escalation procedures.

Service requests handled by RICOH

• Persistent paper jams, or other suspected hardware issues
• Supplies, not limited to:
  
  • Toner, waste toner bottle
  • Staples

Paper

• If the RICOH device is a "Wes-Find-Me-Printer" with PaperCut installed to manage the device, please contact Crystal Flores. cflores@wesleyan.edu, in the Controller's Office to obtain access to a centralized SmartKey to purchase paper for the device.
• For any device that is not a "Wes-Find-Me-Printer" with PaperCut installed, your department is responsible for purchasing the paper for that device with your departmental funds.

Support handled by ITS

• Network connectivity issues, e.g. the device is offline
• User authentication issues
• Copying, scanning or printing settings changes
• Mac/PC/mobile device connections to the Wes-Find-Me-Printers system

Please provide the RICOH Equipment ID of the MFP when submitting support tickets to myricoh.com or ITS ServiceNow.