Crashplan's file backup software is available to all faculty and staff. The data protection service monitors your computer's files and backs them up securely to the cloud.

The important benefits of the software:

• File restore - in case of computer hardware failure, or ransomware attacks.
• Continuous backup  - monitors any file changes, uploading new versions every 15 minutes.
• External Drive backup - the ability to backup directly to locally connected drives, in addition to the cloud.
• No file size or type limits - unlimited storage backup, and doesn't prevent certain file types from being backed up.

ITS recommends using Crashplan backup alongside other cloud file services, such as Microsoft OneDrive and Google Drive.

The guide below outlines common steps to manage your computer's backup. Please contact your Desktop Support Specialist for questions and assistance.

Log in to your Crashplan account, Installation and viewing device backups

Access the Crashplan web console

Navigate to https://console.us1.crashplan.com and enter your Wesleyan email address.
*For the desktop client application, the address is clients.us1.crashplan.com

If your account is entitled for a Crashplan license (most faculty and staff), you will be immediately redirected to Wesleyan's Single Sign-On (SSO) page.

If the webpage does not redirect to SSO, you may not have an account. Please submit a support ticket to request one.

 

Installation

On a Wesleyan owned Mac computer, open Self Service in your Applications folder and click on Crashplan.  On a Wesleyan owned Windows computer, open Software Center and click on Crashplan.  It will install and ask you to log in.

Linux users, please see the next line.

You can also download a copy by logging into https://console.us1.crashplan.com and navigating to Administration at the top of the window, then clicking Client Management and finally, Downloads.  You will see versions for Windows, Mac and Linux.  Windows 32 bit is not supported.

 

For Windows manual installation, install for Everybody rather than just the logged in user.

 

For Mac manual installation, you may need to allow permissions for Crashplan to access the disk.  Please see this article or contact your Desktop Support Specialist.

 

Viewing devices backing up

Once logged in, you will see your computers listed and their backup status.

At a glance, your devices listed will show "Last Backup Activity", indicating the most recent activity. Your computer monitors file changes and periodically backs up the new versions. Click the device name to view detailed information.

You receive an email notification when a device has not backed up for 10 days.

Add a new device backup to Crashplan

1. Open the "Crashplan" app on your computer. If you can't find it, use the self service apps available on your computer to install the Crashplan application.
2. Upon first launch, you will see the Crashplan sign-in prompt. Enter your Wesleyan email address to be redirected to the browser to complete SSO authentication.
3. Choose "Add New Device" to start the initial backup process.
   
4.  Verify the initial backup was successful by looking for the green check mark in the app.
   

 

Modify Backup settings from the desktop app

Include or exclude folders

By default, only your user account folder is included for backup. This includes folders such as your Desktop and Documents. It does not include special folders created in other areas of your hard drive or on secondary drives.

To add or remove files/folders using the Code42 app:

1. Click on the "Manage Files..." button
   
2. Navigate up and down the file tree, highlighted under the "Manage Files" title.
   In this example, the "Downloads" folder is unchecked for backup
   

 

Set recurring Alert emails

An alert email is automatically sent to you if your device has not been backed up in the 7 days. After 10 days, a second alert email is also sent.

If you'd like to set recurring email notifications, do the following:

1. From the Code42 web console, click the device name to open its detailed information page.
2. Choose Edit from the settings gear icon, as shown below
   
3. On the Reporting tab, check the "Send backup report:" box, and specify the report frequency.
   

 

Restore files from the Crashplan app

1. Click the "Restore Files" button from desktop application.
   
2.  Choose the date and time you wish to restore from.
   
3. Choose the files or folders from the specified date. The search button is available next to the Date/Time picker.
4. Click "Restore Files..." to complete the restore.