Crashplan Data Protection


Crashplan's file backup software is available to all faculty and staff. The data protection service monitors your computer's files and backs them up securely to the cloud.

The important benefits of the software:

ITS recommends using CrashPlan backup alongside other cloud file services, such as Microsoft OneDrive and Google Drive.

The guide below outlines common steps to manage your computer's backup. Please contact your Desktop Support Specialist for questions and assistance.

 

Table of Contents

Log in to your CrashPlan account, Installation and viewing device backups

Accessing the CrashPlan web console

Navigate to https://console.us1.crashplan.com and enter your Wesleyan email address.
*For the desktop client application, the address is clients.us1.crashplan.com

If your account is entitled for a Crashplan license (most faculty and staff), you will be immediately redirected to Wesleyan's Single Sign-On (SSO) page.

If the webpage does not redirect to SSO, you may not have an account. Please submit a support ticket to request one.

 

 

Installing and Initiating Backup

Installation

 

CrashPlan can be installed one of two ways, either via your computer's self-service application or by going to the CrashPlan website and obtaining the installer.

Downloading and Installing from Self-Service Portal (Windows and Mac)

If you have a Wesleyan issued Windows or Mac computer, you can install from your computer's Self-Service portal.

Allow for the program to install. After installation is complete, you will be prompted to sign in., you can proceed to Add a new device backup to Crashplan

Downloading and Installing from CrashPlan website (Windows/Mac/Linux)

You can also download a copy by logging into https://console.us1.crashplan.com  and then pulling the installer file.

1) Go to https://console.us1.crashplan.com, enter your Wesleyan email address.

2) and navigating to Administration at the top of the window, then clicking Client Management and finally, Downloads.  You will see versions for Windows, Mac and Linux.  Windows 32 bit is not supported.

3) Locate the installer for the latest version. Click on the download button on the right side

4) Locate the Installer in your Downloads folder and run the installer

5) Follow the prompts from the installer.

-On Windows, you will want to install for Everybody rather than just the logged in user.

-On Mac, you may need to allow permissions for Crashplan to access the disk. For further reference, see this article

If you need help with the installation process, please contact your Desktop Support Specialist.

After installation is complete, you will be prompted to sign in., you can proceed to Add a new device backup to Crashplan

Add a new device backup to Crashplan

1) Open the Crashplan Application on your computer if it isn't running already. If you can't find it, use the self service apps available on your computer to install the Crashplan application.

2) Upon first launch, you will see the Crashplan sign-in prompt. Enter your Wesleyan email address to be redirected to the browser to complete SSO authentication.

3) Choose "Add New Device" to start the initial backup process.

4) Verify the initial backup was successful by looking for the green check mark in the app.

Include or exclude folders

By default, only your user account folder is included for backup. This includes folders such as your Desktop and Documents. It does not include special folders created in other areas of your hard drive or on secondary drives.

To add or remove files/folders using the CrashPlan app:

  1. Click on the "Manage Files..." button
  2. Navigate up and down the file tree, highlighted under the "Manage Files" title.
    In this example, the "Downloads" folder is unchecked for backup

 

 

 

 

Modify Backup settings from the desktop app

 

View devices backing up

Once logged in, you will see your computers listed and their backup status.

At a glance, your devices listed will show "Last Backup Activity", indicating the most recent activity. Your computer monitors file changes and periodically backs up the new versions. Click the device name to view detailed information.

You receive an email notification when a device has not backed up for 10 days.

 

Set recurring Alert emails

An alert email is automatically sent to you if your device has not been backed up in the 7 days. After 10 days, a second alert email is also sent.

If you'd like to set recurring email notifications, do the following:

  1. From the Code42 web console, click the device name to open its detailed information page.
  2. Choose Edit from the settings gear icon, as shown below
  3. On the Reporting tab, check the "Send backup report:" box, and specify the report frequency.

 

Restore files from the Crashplan app

  1. Click the "Restore Files" button from desktop application.
  2.  Choose the date and time you wish to restore from.
  3. Choose the files or folders from the specified date. The search button is available next to the Date/Time picker.
  4. Click "Restore Files..." to complete the restore.

Ensuring that CrashPlan Backup is running

You will need to periodically ensure your CrashPlan backup is running. The easiest way to do so is to keep track of the CrashPlan icon on your device's notification area (the System Tray on Windows or the Menu Bar on Mac).

More information can be found in this knowledge article: Ensuring CrashPlan is Running and Backing Up

 

We hope you have found this information helpful!

Please visit the Wesleyan ITS Knowledgebase to locate additional self-help instruction.

To request further assistance, please: