ITS Information and Resources for Student Connectivity


ITS Service Desk 

The ITS Service Desk is a free service for Wesleyan students to help with any software-based computer problems which may come up. Students can contact the ITS Service Desk for assistance in several different ways. They can submit a ticket through ServiceNow, visit us in person on the first floor of Exley in Room 143, or call us at (860) 685-4000. 

WesSupport App

Download and install The WesSupport App on your mobile device for quick and easy access to Wesleyan University services and support for ITS, ResLife, The Resource Center, WesStation, WesCard and more! WesSupport App instructions can be found here.

 

Please use the below Table of Contents to easily find the information you are seeking:

Table of Contents

Getting Started at Wesleyan?   

Here are some of the key things to know regarding tech at Wes. 

Connecting to WiFi 

"Eduroam" is the primary wireless network at Wesleyan for all people with Wesleyan SSO credentials. Use your full Wesleyan email address, username@wesleyan.edu and password to connect.  

What is Eduroam and why use it?  

Eduroam is a secure, world-wide wireless access service developed for the international research and education community.  If you are traveling, studying abroad, or visiting a friend at another campus, you may access wireless at any institution that participates in Eduroam.  Once you connect to Eduroam, that connection will persist regardless of where you are as long as the other institution is participating.  

Instructions for connecting Apple macOS / iOS, Windows, Android, and Chrome devices can be found at this link..

Connecting Game Consoles and Streaming Devices 

Game consoles and streaming devices (as well as other Internet connected devices) cannot connect to the Eduroam network.  Instead, you need to connect them to cardinal_devices network. Details on how to do that are here. 

*Please do NOT bring wireless personal printers to campus. Wireless personal printers cannot connect to our campus network and the devices disrupt Wifi connectivity for other supported devices.

WesPortal 

WesPortal is your hub to nearly all things online at Wesleyan.  You can access WesPortal at  https://webapps.wesleyan.edu/portal or via the Wesleyan.edu home page in the top right. It can seem overwhelming at first.  Be sure to favorite the places you hit most to make your life as easy as possible.  The most commonly accessed systems are easily available in the menu bar at the top as soon as you login. These include: 

 

Gmail Email/Google Workspace 

Your Wes email is in our  Gmail environment. Don't want to check multiple email accounts? Forward your Wesleyan account to the one you use most to make sure you don't miss important messages. The entire Google suite is available for easy collaboration, file storage, and creating group lists. Drive links you to your personal Google Drive space in Google Workspace.  The email icon links to your Wesleyan email.   

Microsoft 365 

Microsoft 365 is an essential tool suite. It is available to all active students, faculty, and staff online via a web browser. Many Microsoft 365 applications are also available for desktop/laptop and mobile download on your personal computer and mobile devices.  Login with your Wesleyan SSO/email address and password. You can also take advantage of all the Microsoft 365 suite has to offer, including cloud storage (up to 5TB) on OneDrive. Students can download Microsoft 365 apps on up to 5 of their personal devices (computers / smart phone / tablet) while they are a student at Wesleyan.  

Moodle 

Moodle is Wesleyan's learning management system. Many faculty use Moodle for their course syllabus, content, and more.  Moodle is available via your WesPortal or wesmoodle.wesleyan.edu

Zoom

Every student at Wesleyan has access to a Zoom Pro license. This allows students to host Zoom meetings with up to 300 people for any duration. Login to Zoom via your WesPortal or https://wesleyan.zoom.us/

Coursera

Coursera partners with more than 300 leading universities and companies to bring flexible, affordable, job-relevant online learning to individuals and organizations worldwide. Coursera offers a range of learning opportunities—from hands-on projects and courses to job-ready certificates and degree programs.

Active Wesleyan student, faculty, and staff have access to Coursera and may sign-in with their Wesleyan credentials to create their personal Coursera account. Please visit the Coursera Online Learning for Campus knowledge article for instructions for creating your Coursera account.

Software for students

Wesleyan ITS makes many software programs available to the campus community, for use while at Wesleyan. Please consult Software available for faculty and students for detailed information.

MyApps 

Wesleyan offers most of its academic software (as permissible by license) as virtual applications that can be run from student owned computers.  This environment is called MyApps, and users can navigate to it at myapps.wesleyan.edu.  Information about MyApps is here. 

Printing / Scanning / Copying

While on campus, Wesleyan students can print to the print queue Wes-Find-Me-Printers from a Wesleyan lab computer and from their personal computer, smart phone, or tablet. You download the app and pick up your print job at any available printer/copier throughout campus. Need to print a poster or other large format document? Cardinal Print can help you at locally competitive fees.  

Personal wireless printers are not supported in the dorms. If you have your own printer, you will need to connect it directly to your computer/laptop. You can visit Cardinal Tech to purchase printer cables and personal printers. 

ITS Service Center for Computer Hardware Support and Service

The ITS Service Center team is equipped to perform fee based warranty and non-warranty diagnostics and repairs for personal desktop and laptop computers owned by Wesleyan University's faculty, staff, and students.  Location and Hours: Located in Exley Science Center room 116 (rear), we are open from 9:00 AM to 5:00 PM, Monday through Friday.

Please contact the ITS Service Center directly at: (860) 685-2700.

IT Equipment "Loaner Program"

ITS is pleased to offer, to the Wesleyan community, technology that can be checked out. While the primary intent is to support curricular projects, items are available to be checked out not in connection to a course. Students are eligible to borrow items in the ITS loaner pool. Items in the ITS loaner pool include podcasting kits, iPads, Apple Pencils, and both Mac and PC laptops. More information about each item, including loan period and overdue fees, can be found  by visiting Loaner Program.

Cardinal Print

Our Cardinal Print services include poster printing, large format, binding and much more.  Services are available to faculty, staff, students and non profit organizations. Please see details of all the services we provide along with our price schedule. We accept credit card, student account, and Middletown Cash. 

To submit a printing request, send an email to printing@wesleyan.edu or call at (860) 685-2132. Be sure to include any pertinent details as well as the delivery deadline.

Located in room 116 of the Exley Science Center. 

Other Self-help Resources

Detailed information about accessing all of the previously mentioned items in this document can be found on the Wesleyan ITS services site.

We hope you have found this information helpful!

Please visit the Wesleyan ITS Knowledgebase to locate additional self-help instruction.

To request further assistance please: